Thank you for booking with us! We value flexibility and strive to provide exceptional service for all clients. Our policies are designed to ensure fairness and efficiency for both clients and therapists. We also understand that life happens — yet please remember that our therapists set aside this time just for you, and your time and ours is valuable.​
 

Late Arrivals

• Sessions will be shortened to ensure proper sanitation and preparation for the next client.

• Full session rates still apply.

Cancelling 24 Hours Prior

• $30 fee will be waived for the first occurrence.

• Session can be transferred or used within the original two-month window from the purchase date.

• No-shows and cancellations are non-refundable.

 

Cancelling and No-Shows Within 24 Hours (Including Same-Day, Illness, or Emergency)

• $30 fee will apply prior to rescheduling.

• The two-month validity period is voided.

• You may gift your session or use it within 7 business days.

• If you cannot rebook or gift the session, the session will be marked as a "No Show" with no refund.

• No-show and cancellations are non-refundable.

Rescheduling

• More than 24 hours’ notice will have the $30 fee waived for the first occurrence.

• Less than 24 hour notice a $30 rescheduling fee will apply.

• Rescheduling more than TWICE will void the session with no refund and marked as a "No Show."

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Sick or Emergencies

• To maintain a safe space, clients showing up sick (including symptoms like fever or cough) will be asked to reschedule.

• The applicable $30 rescheduling fee will still apply.

• We understand that unforeseen events can happen. However, same-day notice makes it very difficult for us to offer your reserved time to another client who may have been seeking an appointment that day. For this reason, the $30 rescheduling fee still applies to help compensate our therapists for their reserved time.

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If Your Therapist Is Sick

• If your scheduled therapist becomes unavailable due to illness, we will contact you as soon as possible.

• You will have two options: a full refund, or you can see a different therapist, reschedule at no charge along with a FREE Add-On of your choice.

• We appreciate your understanding, as an ill therapist could potentially expose multiple clients to the illness throughout the day as work is close contact.

Expiration

• All gift cards, eGift cards, gift certificates and scheduled sessions, and holiday specials are non-refundable and expire two months from the purchase date.

 

Please note: We must have a card on file at all times for new appointments. Removing your card on file will automatically cancel your session with no refund. Client also agrees to be automatically charged with the card on file for any due balances or fees.